COMPLAINTS POLICY
This document sets out our complaints policy. If you are a subscriber (the User) of a website operated by CumClub.com (the Site), this Complaints Policy forms part of your agreement with us.
HOW TO MAKE A COMPLAINT:
If you have a complaint about the Site (including any complaint about Content appearing on the Site or the conduct of a User), please send your complaint including your name, address, contact details, a description of your complaint, and, if your complaint relates to Content, the URL for the Content to which your complaint relates.
How to contact us: The Site is operated by CumClub.com. Contact: CumClubVideo@gmail.com.
How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content:
– We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
– If we require further information or documents from you, we will contact you to let you know;
– We will in good faith investigate your complaint within five (5) business days;
– If we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;
– If we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
– Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association as necessary.
HOW WE DEAL WITH COMPLAINTS RELATED TO COPYRIGHT INFRINGEMENT: Complaints related to copyright infringement must be submitted in accordance with our Terms of Service, and we will respond to copyright infringement complaints as set out in such policy.
We will, in good faith, take such actions as we consider appropriate to address the issue your complaint has raised. If you have complained about Content that appears on the Site and we are satisfied that the Content otherwise breaches our Terms of Service, we will act quickly to remove such Content. We are not obligated to inform you of the outcome of your complaint.
UNJUSTIFIED OR ABUSIVE COMPLAINTS: If you are a User of the Site, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy that is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.